Customer Support

LIM provides 24-hour support for Historis and related tools 7 days a week. Typical response time is one hour during business hours and two hours after business hours.

U.S. Support

Phone: 1.800.546.9646 (1.800.LIM.XMIM) or Direct: 512.697.3000, ext. 3400
Email:

U.K. Phone Support

+0800.032.6063

European Phone Support

+44.20.7190.2947

Emergency Contacts

Sam Watson (Head of European Operations):
Email:
Cell: +44.77.1129.0565

Peter Oxley (System's Admin./Cust. Sup. Agent)
Email:
Cell: +44.78.4192.9607

Shilpa Kumari (Account Manager):
Email:
Cell: 516.410.3463

Shan Singh (Account Manager):
Email:
Cell: 512.665.0634

Brian Leo (Account Manager):
Email:
Cell: 713.562.7836

Emine Unlu (Senior Account Manager):
Email:
Cell: 832.264.1772

Zach Simecek (Product Manager of Global Data Operations):
Email:
Cell: 512.947.4720

Denise Simek (Director, Global Customer Support):
Email:
Cell: 512.633.7854

Ron Gilmer (CIO):
Email:
Cell: 512.619.8583

Shannon Noe (CTO):
Email:
Cell: 512.627.4673
Hm: 512.341.0433

Joe Frantz (COO):
Email:
Cell: 512.695.3007
Hm: 830.596.8166

Tony Kolton (CEO):
Email:
Cell: 312.925.7316